Company Description
About American University of the Caribbean School of Medicine
American University of the Caribbean School of Medicine (AUC), an Adtalem Global Education institution, is committed to training tomorrow’s physicians through international learning experiences, a diverse learning community, and an emphasis on social accountability and engagement. AUC is one of the most established medical schools in the Caribbean and focuses on community collaboration to benefit the health and well-being of the local communities, while enhancing the student learning experience. With campuses located in Sint Maarten and the United Kingdom, AUC has graduated more than 7,500 students and is accredited by the Accreditation Commission on Colleges of Medicine.
Visit aucmed.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.
Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.
- HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
- REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.
About Adtalem Global Education
Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.
Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.
Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.
- HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
- REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.
Job Description
Opportunity at a Glance
The Student Care Advisor (SCA) supports the student life cycle, providing first point of contact and relational support to their assigned students. They will be able to provide pro-active care during transitions times, and during the ongoing semester. In addition, they will provide tier 1 service in functional areas including but not limited to academic policy and advising, registration and academic records, student finance, student insurance, as well as compliance tracking for health and immigration documentation. SCA will engage and participate in the design of student development, engagement programming supporting the learning communities and campus experience. The SCA provides excellent care and service to students and works to help assist in the resolution of student issues/problems to promote student retention and overall success.
Responsibilities
- Conducts and supports programing for proactive student outreach
- Develops a supportive relationship with the student centered on care and advocacy with collaboration with AUC and ATGE Med teams (including but not limited to the AUC learning communities, faculty, Student Affairs, and SOCOE).
- Responds to student outreach, inquires and utilizes various methods to communicate and follow up with students with a commitment to student care and providing a high quality student experience.
- Assist students with general, level-one concerns related to all areas within student experience area and serve as backup when primary staff are unavailable.
- Provide support to students who are experiencing an escalated or crisis situations (such as injury, hospitalization, or grieving) which may include hospital visits, check-ins/ well check calls. Collaborates and escalates students to AUC teams as appropriate for additional assistance (including but not limited to AUC CARE and Wellness teams).
- Provides information regarding resolution to students and other university staff involved in handling the student's issue to ensure closing the loop.
- Supports the collection, review, and processing of student visa documents and health document compliance
- Supports students with tier 1 immigration needs for St. Maarten and the US. Escalating to the immigration Office as needed.
- Participates in student activities, including but not limited to answering inquiries for information, participating in prospective student visitation and new student orientations, and contributing to career development activities
- Contribute to the updates for the AUC student resources including the Student Timeline, Student Handbook, FAQs, and student communications; recommend, implement, and where applicable enforce policies and procedures as they relate to the student experience and environment.
- Become familiar with and assist with student emergency evacuation protocols.
- Assist in the implementation, of programs designed to improve student success and satisfaction, and build an understanding of the resources, polices, and support associated with medical science through clinical sciences
- Key metrics include student retention, student satisfaction/ NPS.
- Essential Duties and Responsibilities, primary scope oversight in one or more of the following areas:
- Academic Policy and advising
- Ensure colleagues and faculty are sufficiently trained and updated on academic policies
- Coordinate student advising efforts for all students including student’s initial transition to university, transition to clinical clerkships; students on academic, leaves, or financial aid probation; including individual or group sessions
- Provide support to students in an escalated or crisis situation such as coordinating evacuation services, assisting with access to class materials, advising on leave options, liaising with Accommodations Office, and/or working with other students to provide peer support.
- Assist in coordinate pro-active touchpoints to students throughout each semester and help identify strategies for support during times when students need assistance
- Registration and Academic Records
- Processes students leaves and withdrawals.
- Supports student check-in each term.
- Supports student data entry and verification of student profile details including address management, emergency contact details, and contact management.
- Liaisons with student finance staff, provide counsel on financial literacy/debt management, ensuring student has comprehensive understanding of finance of their educational plan.
- Assists students with understanding financial aid applications and provides other financial aid support services to students.
- Liaisons with student finance staff on items preventing or delaying disbursement of financial aid to ensure that students' funding is disbursed during or before the end of the first session.
- Supports student account balance collection, liaison with account management staff.
- Support inquiries related to student insurance, waiver requirements and any escalation to the SOCOE team.
- Completes other duties as assigned.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
- Bachelor's Degree Required
- 2 Minimum years of related experience or training Required
- Ability to communicate effectively via telephone, computer and person-person.
- Outstanding customer service skills and attitude.
- Strong organizational skills.
- Must be a self-starter with the ability to multi-task.
- Computer proficiency in Microsoft Office.
Additional Information
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
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